Free Faq Templates

Your customers will often use site menus to navigate your website. Still, Frequently Asked Questions (FAQ) also point people towards the information they want—a product detail page, a whitepaper, or a blog post.

FAQs are a great way to help customers find the answers they're looking for on your site. They appreciate the opportunity to explore deeper topics and ask questions that might not be answered in your main site content.

FAQs keep customers engaged longer on your site and build trust for your brand. And as an added bonus, it will reduce the number of customer support calls and emails.

Yes, there are! By answering common questions in your FAQ section, you give your site visitors an initial place to go when they otherwise might have picked up the phone to call you (or worse, given up and abandoned your site entirely).

With a good FAQ to answer basic questions, your customer service agents can spend their time helping with more complicated issues.

Actively trying to identify questions your site visitors might need answers to will do more than fill up your FAQ; it will give you deeper insight into your customers’ needs, desires, and challenges in a way that will positively shape every aspect of your business, from product development to marketing to customer service.

Frequently Asked Questions sections aren't just important; they're crucial. Every time you change a product or policy, add it to your FAQ section so customers can access the most up-to-date information. This can have a positive effect on customer retention and engagement. Plus, answering your customer’s most asked questions is a great way to establish consumer trust in your brand.