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Adding an FAQ (Frequently Asked Questions) builds trust and provides deeper insights to your site visitors, such as product information or refund policies.
Provide more detailed answers to your customer’s common questions such as returns or cancellation & shipping info with a full FAQ Help Center section.
Cut down on phone calls and emails to your support team by providing answers to common questions right on the page.
Your customers will often use site menus to navigate your website. Still, Frequently Asked Questions (FAQ) also point people towards the information they’re looking for—a product detail page, a whitepaper, or a blog post.
Not only does an FAQ with links to related content provide your site visitors with a deeper experience while on your website, but it also boosts your internal linking structure, which is helpful in SEO ranking.
FAQs are a great way to help customers find the answers they're looking for on your site. They appreciate the opportunity to explore deeper topics and ask questions that might not be answered in your main site content.
FAQs keep customers engaged longer on your site and build trust for your brand. And as an added bonus, it will reduce the number of customer support calls and emails.
Yes, there are! By answering common questions in your FAQ section, you give your site visitors an initial place to go when they otherwise might have picked up the phone to call you (or worse, given up and abandoned your site entirely).
With a good FAQ to answer basic questions, your customer service agents can spend their time helping with more complicated issues.
Actively trying to identify questions your site visitors might need answers to will do more than fill up your FAQ; it will give you deeper insight into your customers’ needs, desires, and challenges in a way that will positively shape every aspect of your business, from product development to marketing to customer service.
Frequently Asked Questions sections aren't just important; they're crucial. Every time you change a product or policy, add it to your FAQ section so customers can access the most up-to-date information. This can have a positive effect on customer retention and engagement. Plus, answering your customer’s most asked questions is a great way to establish consumer trust in your brand.
POWR is a great App for my FAQ, has many options for personalisation, and is easy to embed in my store without coding anything. I can add as many questions as I need, and put links into answers, and images too, it's perfect! Thank you
I used this app easily to replace an app that Shopify no longer supported. The design functions were clear and simple. The whole process was simple and I'm pleased with the way it looks. Please don't follow along with those other apps that get me in and then are abandoned by Shopify. thank you in advance.
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