Everyone knows social media is important. Today, using social media effectively can be the difference between making it and breaking it as a restaurateur. But where should you start, and where are you going to see a return on your efforts? First off, here are 7 things to think about and incorporate into your social media strategy.
Determining Goals and OutcomesIt’s simple enough to start posting things to different social platforms. What’s more difficult is creating a logical strategy of what and why you are posting.
What are the primary goals you want to accomplish using social media? Do you want more people to follow you? Are you specifically targeting new reservations. Or are you just looking for a place to communicate with and provide ongoing service to your customers? Settling on real goals and objectives will get you off to a great start with social media. It’s also one that many people tend to skip.
Content is KingEverybody will tell you that the secret to social is creating and sharing 'great content'. Ok, great. So what is 'great content', where does it come from, and how are you supposed to create a consistent flow of it while also running a food service venue?
Unfortunately, there's no single right answer. But there's an easy mental check you can perform to let you know if something qualifies as 'great content' for your specific audience.
First, create a basic profile in your mind of three different types of people you'd like to be connecting with on social media. Now, to the best of your abilities, step inside each of their minds, and take a look at the post you're planning. Are you happy you found that post? If yes, post it! If not, ask yourself why and rethink.
Make it ShareableThe most shared and reposted content will be that which is genuine, valuable, and helpful to its readers. Focus on creating content that will be shared again by your audience in their own respective circles.
Conversations Not BillboardsWhen it works, social media has a community feel to it, with consumers and producers posting back and forth in equal parts. The famous 80/20 rule says you should devote 80% of your posts to sharing content from relevant sources and influencers, and reserving just 20% for posting about your eatery. Don’t treat social media like a billboard to post updates only about yourself. Survey your followers. Collect feedback. Post valuable things from elsewhere. And be willing to let your own voice speak through your social. After all, it's yours!
Video Killed the CopywriterGetting a bit more specific, let’s talk about video. The majority of brands and companies, especially smaller ones, will admit that they wish they were doing more with video. But the time, resources, and effort needed to create quality video can be a real blocker. Well here’s a statistic to motivate you.
HubSpot recently published this blog article stating that video posts get 48% more attention than regular social posts. And with the spread of new video-specific platforms like Vine, Vimeo, and of course, YouTube, video is becoming even more shareable.
Stop Dividing Social from Your WebsiteIn the past, there’s often been an unnecessary wall between social media and primary websites. Don’t let this happen to you. Forbes recommends adding a prominent set of social media icons to your website’s homepage, to make sure customers and visitors are being piped into your social channels as well. This is a no-brainer, and takes just a couple minutes with a social icons plugin like this.
Send Traffic from Social to your SiteNow that you're linking from your website to your social media accounts, it probably makes sense to do the same thing in reverse. Twitter, Facebook, Instagram, and most other social platforms have space in your profile to link to your website.
But, if you're feeling ambitious, you can take it up a notch and try automatically syncing your social media content straight to your site. There are tons of free social media widgets and plugins out there that will let you add Facebook, Twitter, Instagram, or any other social feed to your site. There are even plugins out there that let you combine multiple social channels into a single stream.
What role does social media fill in your food service venue? We’d love to hear about tips, tools, and tricks you discovered, and see examples of what’s working for you. Tell us in the comments section, and maybe we'll share your content on our own social channels!