How-To

Why is my PayPal window showing a different language?

Created September 16 2015. Updated January 11 2016

Question

Recently, a customer checked out through my POWr eCommerce Plugin, and the PayPal pop-up was in Chinese! What's going on?

Answer

That's pretty crazy. But don't panic. The problem is not with your eCommerce Plugin.

Solution

Sometimes, if a shopper visits a foreign website or purchases something from another country, a cookie will be left on their machine.

This cookie can tell the browser to load particular webpages in that foreign language the next time they are viewed.

Your customer probably purchased something from a Chinese retailer recently, and is seeing pages render in Chinese as a result.

Here's an article from the PayPal Community Forum about incorrect languages displaying in PayPal.

Looking for an easy way to accept payments on your website? Browse through our eCommerce solutions in the POWr Plugin Library.

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