How-To

Where are my form response emails? (payment required)

Created October 14 2015. Updated October 31 2016

Question

I use a POWr Form to Accept a Payment. But I'm not receiving my Form Response Emails. Why?

Answer

A Form Reponse Email will only be sent after someone submitting your form has completed the payment portion. If they do not complete this step, an email will not be sent but their response will be added to the Form Response Dashboard.

Walkthrough

Form Response Emails

After someone fills out your form, they will be sent to a PayPal page to complete their payment. You will not receive your Form Response Email until they submit their payment. This ensures that you do not send a product or provide a service before you receive the required payment.

Please note if you have a Discount Code set up in your form, and the total after applied discount comes to less than $0, the form email also does not get triggered. This is due to the fact that the user does not get redirected to PayPal to make a payment if the total is $0.

Form Response Dashboard

You can view ALL form submissions, paid and unpaid, by visiting your Form Response Dashboard.

Submissions where a payment HAS been made will say Yes under Payment Received.

Submissions where a payment HAS NOT been made will say No under Payment Received.

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